About HiKnow
HiKnow App provides enterprise customers with technical services and support. It allows users to: ● Manage products and components ● Access to product materials such as documents, cases, and videos ● Scan the barcode/QR co
HiKnow App provides enterprise customers with technical services and support. It allows users to:
● Manage products and components
● Access to product materials such as documents, cases, and videos
● Scan the barcode/QR code of the product to check component information, warranty and maintenance
● Request on-site support and spare parts
● Connect with fellows and community to define Huawei products
● Check software request progress
● Seek help from the virtual assistant
● Contact through the global service hotline
Bring digital to every person, home, and organization for a fully connected, intelligent world.
Features
● Product and Component Management: Add your products and components to My Products and regularly maintain the component status.
● Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.
● Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.
● On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.
● Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.
● Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the App home screen.
● My Software Requests: Check progress of your software requests and send task reminders with one click.
● iKnow: Ask the virtual assistant questions and get instant responses.
Contact Us
For any questions or suggestions about this App,
send it through app: me > help/feedback > feedback
or email:
[email protected]
Jan 30, 2024
Version 10.0.4
1. Add user satisfaction evaluation.
2. Scanning supports new barcode formats.
3. New maintenance card activation.
4. Home page quick connect entrance, application center new partner scenario.
5. Scanning supports multiple codes for one image.
6. Fix some known bugs.
Previous Versions
Here you can find the changelog of HiKnow since it was posted on our website on 2016-10-18 17:58:59.
The latest version is 10.0.4 and it was updated on 2024-04-02 11:19:52. See below the changes in each version.
HiKnow version 10.0.4
Updated At: 2024-01-30
Changes: Jan 30, 2024
Version 10.0.4
1. Add user satisfaction evaluation.
2. Scanning supports new barcode formats.
3. New maintenance card activation.
4. Home page quick connect entrance, application center new partner scenario.
5. Scanning supports multiple codes for one image.
6. Fix some known bugs.
HiKnow version 10.0.3
Updated At: 2023-10-18
Changes: Oct 18, 2023
Version 10.0.3
1. On site maintenance and clock in eRight authorization and electronic signature optimization
2. My spare parts ASP hides on-site spare parts
3. Fix some known issues
HiKnow version 10.0.2
Updated At: 2023-09-07
Changes: Sep 7, 2023
Version 10.0.2
1. eCare, my spare parts optimization.
2. New users can use basic functions without signing privacy.
3. Sign privacy login guidance optimization.
4. History browsing support search.
5. Service hotline application optimization.
6. Fixed known issues.
HiKnow version 10.0.1
Updated At: 2023-06-11
Changes: Jun 11, 2023
Version 10.0.1
1. Embedded code optimization
2. Fixed issues with switching between horizontal and vertical screens, maintaining active login, and logging out of accounts
3. Fix other known bugs
HiKnow version 10.0.0
Updated At: 2023-05-09
Changes: May 9, 2023
Version 10.0.0
1. Add permission elevation and affiliated companies
2. ECare, my spare parts optimization
3. Login adaptation IDaas2.0
4. Adapt to iOS16
5. Fixed known issues
HiKnow version 9.0.3
Updated At: 2022-12-12
Changes: Dec 12, 2022
Version 9.0.3
1. eCare My spare parts add synchronization SN, synchronization address and other functions
2. Service Terms Cancellation Consent Pop up Confirmation
3. eISDP service delivery portal optimization
4. Some bug fixed
HiKnow version 9.0.0
Updated At: 2022-04-07
Changes: Apr 7, 2022 Version 9.0.0
*In this update
Some bug fixes.
HiKnow version 8.1.3
Updated At: 2021-11-24
Changes: Nov 24, 2021 Version 8.1.3
*In this update
Some bug fixes.
HiKnow version 8.1.2
Updated At: 2021-08-03
Changes: Aug 3, 2021 Version 8.1.2
*In this update
Some bug fixes.
HiKnow version 7.0.5
Updated At: 2020-04-20
Changes: Apr 20, 2020 Version 7.0.5
*In this update
Some bug fixes.
Disclaimer
Official App Store Link
We do not host HiKnow on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for HiKnow is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
